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Cancellation – Refund Policy

IGNOU Solution Hub Cancellation/Refund Policy

Thank you for choosing services from IGNOU Solution Hub (ignousolutionhub.in). We are dedicated to offering top-quality products and services to our customers. Please review our refund policy to understand the terms and conditions that govern our transactions.

General

Our products, including IGNOU Solved Assignments, Guess Papers, and Projects, are provided in PDF format. Ensure your device is compatible with this format before making a purchase.

Refunds

Given the digital nature of our products, which are available immediately after purchase, we generally do not offer refunds. However, we acknowledge that there may be exceptional cases where a refund is warranted.

Exceptional Circumstances for Refunds

Refunds may be considered under the following exceptional circumstances:

  • Accidental duplicate purchase of the same IGNOU solved assignment, guess paper, or project.
  • The product received differs from its description on our website.
  • Receipt of an incorrect product.

In these scenarios, refund requests must be made within 48 hours of the purchase.

Situations Not Eligible for Refunds

  • Change of mind post-purchase.
  • Accidental purchase if the product has been downloaded.
  • Failure to review product details before buying.
  • The product not meeting subjective expectations.

Refund Process

To initiate a refund, email us at 11ignou4you@gmail.com with the subject “Refund Request”. Include your order number, purchase email, and a detailed reason for the refund. Our team will review your request and respond within 3 business days. Approved refunds are processed within 7-10 business days to the original payment method.

Contact Information for Refunds

Our customer service operates from 9:00 AM to 6:00 PM, Monday to Saturday, excluding public holidays. We aim to address all inquiries within 24-48 hours.

Policy Changes

IGNOU Solution Hub reserves the right to alter this refund policy at any time. Any changes will be promptly updated on our website.

Agreement

By purchasing from our website, you agree to this refund policy and waive any right to question or legally challenge it. We encourage customers to contact us with any queries or concerns prior to purchasing.

Disclaimer

  • A 100% refund is guaranteed if the delivered assignment is incorrect or contains incorrect content.
  • For specific answer issues in assignments, it’s the student’s responsibility to research and provide the correct answer. Our solutions are intended as references only.
  • We cover only the minimum compulsory questions in assignments to maximize marks.
  • Assignments are created using IGNOU books and online resources.

For any concerns or queries, feel free to contact us at 9818157603.

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